Effective date - October 18, 2021

Important COVID-19 information

We are open to online orders. However, due to some restrictions across Australia, our warehouse has on occasion had a shortage of stock.  As a result, please expect up to 3 days delay in the processing of orders. We apologise in advance for the delay and appreciate your patience. Please stay safe and do all that you can to keep our communities safe.

Estimated dispatch within 24-48 hours. Estimated delivery  2-8 days.
WE USE AUSTRALIA POST FOR OUR DELIVERIES
See table below  for shipping times.
***PLEASE NOTE THERE MAY BE DELAYS DUE TO COVID****

Local Pick Up - Local residents only

PLEASE NOTE THAT DUE TO COVID-19 WE HAVE TEMPORARILY LIMITED CUSTOMER WALKS-IN TO OUR WAREHOUSE

Orders can also be collected from our warehouse in Crystal Creek NSW. Collection time is between 9:30am to 4pm Monday to Friday. Orders are usually ready for collection within 3-4 business days. You will receive an email notification once your order is ready for collection. If you do not collect your order within 10 business days, your order will be cancelled and cancellation fees will apply. To arrange a local pick up, please contact us before placing your order.

For Australian orders $200 and over:

Standard Delivery - FREE

Please note that if your order is being returned to us because you have provided an incorrect address, the shipping for re-sending the item will not be free. You will be charged the standard shipping rate and an additional return fee.

For Australian orders under $200:

Shipping rates are based on location and weight, and will be displayed once you have filled out your address during checkout. You can also estimate the shipping costs on your cart page before you checkout.

Shipping rates start from $8.95 for most items under 500 grams.

Express Delivery is available and is also based on location and weight.

For International orders:

Shipping rates start from $20 for most items under 500 grams.

You will be able to estimate the shipping costs on your cart page before you checkout.

Please contact us for delivery times. We will use Australia Post International Shipping method.

Shipping Times

We ship with Australia Post. See table below for shipping times (excluding order processing times).

PLEASE ADD Processing time to estimated delivery times below

NSW - Most areas  3 - 5 days

VIC - Most Areas  3 - 5 days

QLD - Most Areas 3 - 5 days   Regional 5 - 6 days

SA - Most Areas 3 - 5 days    Regional 5 - 6 days

WA - Most Areas 7 - 8 days Regional 7 - 10 days

TAS - Most Areas 7 - 8 days  Regional 8 - 10 days

NT - Most Areas 5 - 6 days  Regional 6 - 10 days

NZ - Most Areas 5 - 10 days (depending on current Covid Lockdowns)

International - Most Countries - 8 - 21 days

Please remember days for delivery are only current estimates and can change from day to day
Due to Covid delays etc
We will endeavour to expedite your parcel to the best of our abilities.